Noticeboard

For extra GP services please see tab on the right #HelpMyNHS.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.

NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.

There also are a range of services that patients with less serious conditions can access, including:

- Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines

- GPs – for a wide range of health advice and some minor surgery

- Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:

Cuts and grazes
Sprains and strains
Broken bones (fractures)
Bites and stings
Infected wounds
Eye problems, such as infections or scratches
Sports injuries
Minor burns and scalds

- Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24

Community information - This will help signpost support in the community, go to:- www.surreycc.gov.uk/careinformationresources

Care.data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

Welcome to Whyteleafe Surgery Online

We are a small team and aim to provide the highest standards of modern practice whilst remaining friendly and efficient.

We aim to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Please use the link on the right "Out of Hours & Emergency" for details of how to contact the Out of Hours Service if you need to consult a doctor urgently when the Surgery is closed.

Disabled Access - our premises, including the patients' toilet, are accessible to patients in wheelchairs.

In line with government requirements all patients at this practice are allocated a named accountable GP who will be responsible for you care at the practice. This does not prevent you from making appointmments to see any of the other GPs. If you wish to know whoyour named GP is please contact reception . If you have a preference for a particular named GP the practice will make reasonable efforts to accommodate this request.

Care Quality Commission

We were inspected by the CQC on 12 January 2017 and are pleased to announce we have been rated as 'Good'. You can view the full report, published on 6 March 2017 by clicking the link above.

Patient Online Access

All patients over 16 can register for our On-line Services by using Patient Access. Currently these services are:

On-line booking of appointments
On-line requests for repeat prescriptions

By 31 March 2016 patients who have registered for these services will also be able to view certain aspects of their clinical record. If you would like to register for this service please visit the surgery and provide two forms of identification. One with a photograph ie passport or full driving licence and one proof of address ie council tax bill or bank statement. Other forms of ID are also acceptable - please contact us for the full list.

Accessible Information Standard - If you would like to receive information from us in an alternative format eg large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know.

Visit www.iwantgreatcare.org to leave comments about the service you receive at Whyteleafe Surgery