On-line booking

In response to patient requests, blood tests, INR tests and a few GP appointments are  now available to book on-line.  Patients are required to register to use the system and need to bring photographic ID and proof of their address into reception. Details of acceptable ID can be obtained by asking at reception. The software can also be used to order repeat medication but is only available for patients aged over 16.

How to see a Doctor

We operate an appointment system with ten minute appointment slots. You are requested to phone the surgery after 3.00pm to make an appointment for the following morning or phone during the morning if you wish to see a doctor in the afternoon. Telephone calls are taken from 8.30am. A proportion of appointments can be booked in advance. Please ask the receptionist if you require this type of appointment.

Telephone consultations are available if you do not need to see a doctor in person. Telephone consultations are allocated like face to face consultations so please remember to be free to answer the call as it is very difficult for the doctors to keep trying to call back during their surgery if they cannot get though the first time.

If you wish to see a specific practitioner, please ask the receptionist at the time of booking your appointment and we will try to accommodate your request.

Extended Hours Access

In line with Government policy and in response to requests from some patients in our recent practice survey, we will be offering routine appoinments with a GP one evening a week (usually on a Monday) from 6.30pm to 7.30pm.  These appointments are intended for patients who work traditional "office hours" and find it difficult to attend during the day.  The service provided in the evenings is limited to pre-book GP appointments - any emergency or urgent requirements to see a doctor will still be dealt with through the "out of hours" arrangements and you should call 111 after 6.30pm.

There are also GP appointments available by APPOINTMENT ONLY at Caterham Dene Hospital between 4pm - 8pm Monday to Friday.

Registered patients can book appointments through their own practice in the usual way during normal opening hours.

Consulting Times

Times of individual surgeries vary from day to day and from week to week. Please phone the Surgery and ask a receptionist for further information.

GP Training

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Home Visits

Home visits are intended for patients who are too ill to leave their home to come to the surgery. If you need a home visit please make your request before 11am, giving the name, address and telephone number of the patient to be visited and the reason for the visit. A doctor will often call back to discuss the problem beforehand to ascertain whether a home visit is the appropriate next step or whether the problem could be dealt with in another way.