On-line booking
In response to patient requests, blood tests, INR tests and a few GP appointments are now available to book on-line. Patients are required to register to use the system and need to bring photographic ID and proof of their address into reception. Details of acceptable ID can be obtained by asking at reception. The software can also be used to order repeat medication but is only available for patients aged over 16.
How to see a Doctor
We operate an appointment system with ten minute appointment slots. You are requested to phone the surgery at 3.00pm to make an appointment for the following morning or phone at 8.30am if you wish to see a doctor that afternoon. A proportion of appointments can be booked in advance. Please ask the receptionist if you require this type of appointment.
Telephone consultations are available if you do not need to see a doctor in person. Telephone consultations are allocated like face to face consultations so please remember to be free to answer the call as it is very difficult for the doctors to keep trying to call back during their surgery if they cannot get though the first time.
If you wish to see a specific practitioner, please ask the receptionist at the time of booking your appointment and we will try to accommodate your request.
in order to help with the enormous demand in general practice we are asking for your assistance in making the practice run more smoothly. You don’t always need to see a doctor and in order for the reception staff to direct your call appropriately and for the doctors to help assess the urgency of your request the reception staff have been instructed to ask you for the reason for your appointment, don’t worry they are all bound by the NHS rules on confidentiality.
If you are still not happy with this that’s ok, however, it may mean we will not be able to offer you the most appropriate appointment at the earliest opportunity.
Extended Hours Access
In line with Government policy and in response to requests from some patients in our recent practice survey, we will be offering routine appoinments with a GP one evening a week (usually on a Monday) from 6.30pm to 7.30pm. These appointments are intended for patients who work traditional "office hours" and find it difficult to attend during the day. The service provided in the evenings is limited to pre-book GP appointments - any emergency or urgent requirements to see a doctor will still be dealt with through the "out of hours" arrangements and you should call 111 after 6.30pm.
There are also GP appointments available by APPOINTMENT ONLY at Caterham Dene Hospital between 4pm - 8pm Monday to Friday ad 10am-2pm at the weekend.
Registered patients can book appointments through their own practice in the usual way during normal opening hours.