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Noticeboard

For extra GP services please see tab on the right #HelpMyNHS.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.

 

NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.

 

There also are a range of services that patients with less serious conditions can access, including:

 

-       Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines

 

-       GPs – for a wide range of health advice and some minor surgery

 

-       Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:

 

  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds

 

-       Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24

 

Community information - This will help signpost support in the community, go to:-  www.surreycc.gov.uk/careinformationresources

 

Care.data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

Latest News

IMPORTANT INFORMATION REGARDING PATIENT ACCESS

If you currently have patient access, due to the merge with Warlingham Green Medical Practice and Chaldon Road Surgery, your access will no longer work WEF 7/10/19 and we will need to re-register you.  You will need to come to the surgery to collect a new linkage code for you to gain access WEF 7/10/19.  You need to bring along proof of identification (photographic ID if possible).  We appreciate your co-operation and would like to apologise for any inconvenience this may cause.

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NEWS ABOUT THE SURGERY

From 1st October Whyteleafe Surgery will be joining Warlingham Green and Chaldon Road Surgeries as one group practice.

All three surgeries have already been co-operating closely as part of East Surrey CCG for some time and they will all continue functioning in the same way as currently from their existing locations with their current telephone numbers. Patients will not see any change to their day to day care and will continue seeing the same doctors and nurses as previously. There will be no change to your hospital treatments and appointments.

 

The change will however, allow the group of doctors to work more closely together to provide cover at times of absence. It will also mean that the doctors and their patients will benefit from extended specialist GP knowledge within the group and receive more services including minor surgery, coils and implants, ultrasound scans, ambulatory blood pressure and ECGs  and ophthalmology appointments all delivered locally.

 

The surgeries will also be able to pool administrative functions including management of medical records and clinical correspondence, IT services and telephony, amongst others. These efficiencies will allow us to continue providing excellent services at a time of general constraints within the NHS.

 

The only change you may notice will be that some of the correspondence will have the address of Warlingham Green on it instead of Whyteleafe Surgery. This is because Warlingham Green is the lead practice of the group and as such is listed as the contact address for the surgery.

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GP Services at Caterham Dene

You will only be able to see a GP at Caterham Dene by making an appointment in advance which we can book for you. GP services will be available at the Dene as follows

Monday to Friday 4pm - 8pm

Saturday and Sunday 10am-2pm

The minor injuries unit remains a walk-in service.

New Messaging Service

Our text messaging service is changing. If you book an appointment more than a week in advance you will now NOT get a confirmation straight away but it will be sent one week before the appointments and a reminder message will now be sent the day before.

We can now send more detailed messages to smartphones regarding results and the need to book routine appointments etc but if you wish to opt out of this service please contact reception.

National Diabetes Audit

The practice will be taking part n this important audit in June - for more information please click this link National Diabetes Audit June 17.

On-line appointment booking - please register with photo ID at reception

Following requests from patients during our last patient survey, blood tests, INR monitoring and a limited number of GP appointments can now be booked on-line.  To use the service you are required to bring photographic ID (for example a passport or photo driving licence) and proof of where you live in to reception.  A full list of acceptable ID is available on request. You will then be issued with a letter which includes log-in details.  Repeat medication can also be ordered via the new software.

Collection of Prescriptions on Behalf of Someone Else

We have been advised that due to confidentiality issues repeat prescriptions for a friend or relative can in future only be collected from the GP surgery if the patient has given explicit consent to the practice for the person to collect the prescription.  Confirmation of the patient’s name, address and Date of Birth will be required at the time of collection.

Accessible Information Standard

If you would like to receive information from us in an alternative format eg large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know.

Text service

Please let us know if you wish to receive appointment reminders

NHS Information Sharing

Please use the tab on the right to access a message from NHS England regarding the General Practice Extraction Service

East Surrey CCG Patient Newsletter

Please click the link below

East Surrey CCG December Newsletter

 

Health News from the BBC and the NHS

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