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Noticeboard

For extra GP weekend and bank holiday services please see tab on the right.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.

 

NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.

 

There also are a range of services that patients with less serious conditions can access, including:

 

-       Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines

 

-       GPs – for a wide range of health advice and some minor surgery

 

-       Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:

 

  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds

 

-       Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24

 

 

Care.data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

 

Whyteleafe Surgery has formed a patient group which meets during evenings on a regular basis at the practice.  The group is to be known as the Whyteleafe Patient Forum and aims to provide a patient perspective to inform the running and future of the practice.  

Current members of the group are:

      Mr Richard Allen

      Mrs Susan Cornish (Chairman)

      Mrs Wendy Denne

      Mr Peter Dunmill

      Mr Gordon Frost

      Mrs Sue Johnson

      Mr Tony Lidbury

      Mr John Ritchie

      Mr Bernard Robson

      Mr Ronald Shrieve

      Mrs Suzanne Sullivan

      Mrs Liz Wallace

      Mr David Muniz Stephens

The group would be pleased to receive comments from patients and these should be delivered via reception marked for the attention of the Patient Forum.  Alternatively messages can be delivered via the comments section on this website and these will be forwarded to the Chairman, Mrs Susan Cornish.

The next meeting of the Forum will be on Wednesday 15 February at 7.00pm at the surgery.  Please let the Practice Manager know if you would like to attend.

 

Patient Reference Group

We would like to hear from patients across all age groups and with a wide range of views and backgrounds.  We have therefore also set up a Patient Reference Group consisting of patients who are willing to be actively consulted by email to provide constructive feedback and suggestions.

If you would be interested in joining either of these groups we would be pleased to hear from you – please contact the practice manager for further information.

 

Whyteleafe  Patients’ Forum

Terms of Reference:

1.  Enable  patients to influence the organisation of their care

2.  Act as a sounding board and a planning tool by being consulted by the practice on provision and service development

3.  Influence the provision of local primary & secondary health care  and social care

4.  Monitor services e.g. hospital discharge and subsequent local support

5.  Health education: promote preventative medicine by encouraging and supporting practice activities

6.  Give feedback to NHS Trusts on consultations

7.  Support liaison between the practice and relevant local bodies e.g. East Surrey Clinical Commissioning Group, local practices, Help the Aged, Mencap

8.  Organise and annually review patients’ feedback  

9.  Publicise links for patients with specific needs, either to join existing preventative/support groups or to form them where appropriate

 

This Forum welcomes patients to participate in its meetings

Comments and suggestions from patients are welcome at any time and should be addressed to the Chairman, via the practice.

Clinical matters or complaints should be addressed in the usual way to the practice.

Whyteleafe Patients’ Forum will make recommendations and has no executive responsibility.

 

 

 
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