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For extra GP weekend and bank holiday services please see tab on the right.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.

 

NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.

 

There also are a range of services that patients with less serious conditions can access, including:

 

-       Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines

 

-       GPs – for a wide range of health advice and some minor surgery

 

-       Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:

 

  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds

 

-       Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24

 

 

Care.data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

NHS Information Sharing

your care dataInformation about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”. below

We need to make sure that you know this is happening and the choices you have.

Privacy Notice - individual GP level data collection

This Individual GP Level Data work will effectively be a feasibility study. It will be an assessment of practicality used to test the method of collecting data at the individual GP level and the method of reporting this information back to GPs and general practices in the form of a report which will review and continuously improve the quality of care that GPs provide for their named patients.

As this work involves NHS Digital collecting personal data, fair processing principles apply. This is why NHS Digital and Whyteleafe Surgery has issued this Privacy Notice.

The Health and Social Care Act 2012 gives NHS Digital statutory powers to require data from health or social care providers in England where NHS Digital has been directed to do so by the Department of Health (on behalf of the Secretary of State for Health) or NHS England. The Department of Health has directed NHS Digital to perform this work. Therefore, the collection of these data is mandatory.

What personal data are being collected?

NHS Digital will collect data at the level of the individual patient (that is: record level data). This will involve a separate row of data being returned for each individual patient. NHS Digital will collect personal data in the form of patients' NHS Numbers. No other personal data items, such as Name, Address, Postcode or Date of Birth, will be collected. Similarly, no sensitive data items, such as Ethnicity, Sexual Orientation or Physical or Mental Health Conditions, will be collected.

NHS Digital will also collect other data to facilitate this data collection. This will comprise the individual GP assigned to each patient and whether or not each patient meets the criteria for each of the given metrics. No other data will be collected.

How are these personal data being used?

The collection of patients' NHS Numbers is required for two reasons:

Firstly, to determine the link between individual GPs and the patients they are responsible for within their general practice. The purpose of this data collection is to provide GPs and general practices with clinical data at the level of the individual GP. NHS Digital and the third party IT system suppliers are currently unable to do this without collecting personal data in the form of NHS Numbers.

Secondly, to link the general practice data to hospital data for one of the metrics included in this data collection. This metric involves determining the number of patients who have had an emergency admission to hospital for one, or multiple, specific condition(s), broken down by each individual GP at a general practice.

Patients' NHS Numbers will only be used by NHS Digital for the two reasons stated above. No other organisation will have access to these personal data.

What should individuals do if they wish to opt-out of this data collection?

Individuals who wish to opt-out of this data collection should advise the practice in writing.

Further information is available on the NHS Digital your personal information choices page http://content.digital.nhs.uk/yourinfo

How will NHS Digital ensure that patients' data are kept safe and confidential?

All patient data regarding this data collection will be kept safe and confidential at all times and only used for the specified purpose.

                                                                                                                                                                October 2017

doc How information about you helps us to provide better care

doc Care Data - Frequently Asked Questions

You can find out more on the NHS England Care Data website

 docHow We Use Your Health records



 
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